Front desk employees can be essential to the success of a business. These employees are the first that a customer encounters upon entry into your business, so it is essential that your employees ...

Dr. Nilesh R. Parmar is the founder of NP Consulting, providing consulting and marketing services to the dental and healthcare industry. Artificial intelligence (AI) is quietly reshaping one of the ...

At no point am I intending to disparage the amazing receptionists and front desk personnel whom I have been acquainted with, over many years, from hundreds of companies. Their job is not an easy one.